Refund policy

At DenLuci, we want you to be satisfied with your purchase. If you experience a problem with your order, please contact us so we can help.
Damaged or defective items
If your item arrives damaged, defective, or significantly different from what was described, please contact us within
7 days of delivery. Please provide your order number, a description of the problem, and clear photos or a video
showing the issue. After reviewing your request, we may offer a replacement, refund, or another appropriate
solution.
Wrong item received
If you receive the wrong product or variant, contact us within 7 days of delivery. We will review the order and
arrange an appropriate solution.
Change of mind
We generally do not accept returns simply because a customer has changed their mind, unless otherwise required
by applicable law.
Refunds
If a refund is approved, it will be issued through the original payment method where possible. Processing times
may vary depending on your bank or payment provider.
Important
Customers are responsible for providing a correct delivery address and contact information.

 DenLuci is not responsible for delays or failed deliveries caused by incorrect information supplied by the customer.
Contact
For questions about returns or refunds, contact us through our Contact page